mvubu falls Lodge
REFUND & CANCELLATION POLICY
At Mvubu Falls Lodge, we want your stay to be worry-free. This Refund & Cancellation Policy explains how cancellations, changes and refunds are handled for bookings made through our website, by email, by phone or through our booking partners. By making a reservation, you agree to this policy.
Cancellations by the guest
To cancel or change a booking, please contact us in writing by email or through our contact page, quoting your booking reference. Cancellations made [X] days or more before the check-in date are eligible for a full refund of amounts paid, less any payment-processing fee. Cancellations made less than [X] days before check-in, and bookings made on a non-refundable rate, are not eligible for a refund.
No-shows, early departure and changes
If a guest does not arrive on the check-in date without notifying us (a no-show), or leaves earlier than the booked check-out date, the unused nights are non-refundable. Requests to change dates are subject to availability and, where the new dates fall inside the free-change window of [X] days before check-in, are free of charge. Any difference in rate between the original and new dates is payable by the guest.
Refund processing
Approved refunds are processed to the original method of payment within [X] business days of approval, after deducting an administration fee of [X]. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account. Refunds are issued in Swazi Lilangeni (SZL) or in the currency originally charged.
Contact us
For questions about a booking, cancellation or refund, please contact Mvubu Falls Lodge, 0 MR3, Lobamba, Eswatini, through the Contact page of this website, quoting your booking reference.